How can i use my own 3d model?

I’m having trouble with putting my own 3d models into my application.
When i convert it to gltf format and try to import it into banuba web studio it freezes in “converting…”
I already sent an email to the support team but i wanted to write here too. Anyone has tips to make this conversion simpler? 3d model to effect?

Hello there!

Thanks for posting this inquiry here.

Please follow our guides that describes on how to work with the 3D models:

At this moment, our studio is outdated and does not work anymore. So please rely on the guides above.