hi my name is William, I cannot import my 3d model into Banuba Web Studio, it keep stuck in the window with text “converting gltf to bsm”, I have try mutliple ways, both from zip file and gltf file but both have same issue and cannot import into the Banuba Web Studio, my 3D data only contain 12 vertices, please help me to solve this, thank you before…
Please either attach the gltf file and the source 3d file below, or send it over to our support at Support for Banuba SDKs | Face AR SDK and Video Editor SDK . We will check what might be wrong.