I cannot import my 3D model into the Banuba Web Studio

Please make sure that the mesh you are trying to import is in .gltf format, and the .gltf does not contain beyond 65536 vertices (how to optimize). You can always import a few .gltf models if you need to exceed that number.

If there are still difficulties with importing the model, please provide the .fbx of this model and your .gltf along with a description of the problem to our technical support